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Caravan Tech

Communications

How Caravan reaches you.

Freight moves on communication. Caravan Supply Chain coordinates by phone, email, and text message with carriers, dispatchers, drivers, customer contacts, and receiving facilities — this page explains what each channel is used for, and how to control the text messages.

Channels

  • Phone

    (312) 767-3612

    Dispatch, exception handling, and anything that needs a decision now. Our Operations team works the phone first when a load is moving.

  • Email

    support@caravansc.com

    Rate confirmations, documentation, settlement, and anything that needs a paper trail or an attachment.

  • Text message

    Opt-in required

    Short operational updates while a load is active — offers, dispatch, appointments, ETAs, and document reminders. Sent only to people who have opted in.

Who receives what

What reaches you depends on your role on the load. Nobody receives everything, and text messages go only to people who have opted in.

Motor carriers and dispatchers
Load offers and available freight, rate and load confirmations, dispatch instructions, appointment changes, and documentation reminders.
Drivers and owner-operators
Pickup and delivery details, facility directions and gate instructions, check calls, ETA requests, and delay coordination.
Customers and shipper contacts
Shipment status, appointment confirmations, delivery notifications, and responses to questions about active freight. Load offers are never sent to customer contacts.
Warehouses and receiving facilities
Appointment scheduling and changes, arrival windows, and the coordination around a specific pickup or delivery.

Text messages

Opt in, get help, or stop them at any time.

Caravan Supply Chain sends operational text messages about freight. Message frequency varies based on shipment activity. Message and data rates may apply. Reply STOP to opt out of future messages. Reply HELP for assistance. Consent to receive SMS messages is not a condition of purchasing services or doing business with Caravan Supply Chain. Mobile phone information and SMS consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes. See our SMS Policy and Privacy Policy.

  • Opt in to text updates

    Give us the mobile number that should receive updates. Carriers, dispatchers, drivers, and customer contacts all use the same form.

    Go to the opt-in page

  • Help with text messages

    Keywords, how to stop messages, and what to do about messages you did not sign up for.

    Go to SMS help

  • SMS Terms & Conditions

    The full terms for the messaging program — purpose, message types, consent, frequency, and eligibility.

    Read the SMS Policy

  • Privacy Policy

    What we collect, how we use it, and the limited circumstances in which it is shared.

    Read the Privacy Policy

Reach a person

Nothing here requires opting in to text messages. Our Operations team is reachable by phone and email, and the contact form submits without consenting to SMS.

Phone
(312) 767-3612
Email
support@caravansc.com
Hours
Monday–Friday, 8:00 AM – 6:00 PM Central. After-hours coverage for active shipments.
Use the contact form